Frequently Asked Questions
Q: What Makes M & D Maintenance Services the Best in GTA?
A: Well honestly, it's because of our people, our commitment, and our very high standards.We review our competitors cleaning rates and ensure that we are priced well below theirs. You can be assured that we are providing you with a great office cleaning value.
Q: Questions to Ask Before Hiring Office Cleaning Company.
A: What is your Guarantee? Well, If you are proud of the job you do, there should not be an issue with guaranteeing it. Right? Our work is 100% guaranteed.
How Long Have you been in Business? Not to say that you can't rely on a new company- Hey, we all have to start somewhere; but in general, a cleaning company that has been around for a while is more likely to be there tomorrow if you have a problem.
Do you Have References? Janitorial company that does good work should be proud to provide you with a solid list of references. Would you like to see ours? Send us an email to info@mdmaintenance.ca and we'll send you a copy right away.
Q: Benefits of Hiring a Professional Cleaning Company.
A: An established larger company provides stability, resources, and peace of mind. Professional cleaning companies deliver screened, qualified, trustworthy, dependable office cleaners to your building. For your protection and safety, it is important that you hire a cleaning service that complies with all state and federal laws. There is a real risk with hiring an unlicensed individual. Professional cleaning companies keep up to date on the latest and best cleaning methods and products. A company that wishes to stay in business should be dedicated to quality, dependability and satisfied clients.
Use this checklist to help make the right selection for you.
- Licensed
- Bonded and insured
- Hire employees, not subcontractors
- Training Provided?
- Cleaning team or individual
- Price
- Cleaning products and equipment, and who supplies them?
- Special cleaning needs
- How long has the company been in business?
- Employee turnover
- Comfort level and trust of the company
Q: What is the Risk of Hiring an Individual or Subcontractor?
A: There's a tremendous difference in hiring cleaning companies with employees vs. subcontractors, vendors or individuals. It's all about the protection you'll get when you open the door for your Office Cleaners, the quality of the cleaning job, the guarantee, and who is ultimately responsible for any liability or risk when the day is done.
Anybody can put out an ad offering cleaning service. There is no way of knowing who or what you'll get when you call.
Technically, hiring an individual makes you an employer, which means you can be held liable for injury claims, worker's compensation insurance and unemployment insurance. Employee honesty bonding insurance is sadly lacking in our industry. A bond is insurance that protects the client and compensates them if an employee is guilty of theft.
Q: What is M & D Maintenance Services Guarantee?
A: We care about our office cleaning service to you, and we're not satisfied if you're not. We offer a 100% satisfaction guarantee. If something was missed, and you are not satisfied with your office cleaning, please notify us within 24 hours of the cleaning and we will send the team back out at our expense to correct the problem. We ask for performance feedback from all new clients. We want to know if there was even a minor item you noticed. (of course, we love positive feedback too!) Our customer service, and near-obsessive desire to please insures consistent and high quality cleaning.
Q: Do you Bring the Cleaning Supplies and Equipment?
A: We arrive with all cleaning supplies and equipment necessary to make your office sparkle. We even bring our own freshly laundered soft cotton towels to clean with. You'll be happy to know that many of our products are earth friendly and/or either unscented or low scented. If you'd like us to use your cleaning equipment or any special cleaning supplies, just let us know. We'd be happy to do so.
